Game Mania and Harmony join forces
Success guaranteed, now for gamers too
Game Mania and Harmony will now work in partnership. They are bringing an interesting proposition to the market: gamers can now extend their warranties to ensure the ultimate gaming experience.
Thanks to this partnership, gamers can now ensure their consoles with Game Mania Protect in all Game Mania stores in the Netherlands and Belgium. Customers will be able to select the insurance suitable for their devices. Clients can chose a monthly plan of fulfil the payment at once. The insurance policy starts immediately and covers defects, damage and theft, if required. Coverage is worldwide. Any claims handling or replacement is dealt with directly by Harmony customer services– no excess. Speed and the customer experience are paramount.
Jef Van Herck of Harmony: ”We regard Game Mania as a premium retail platform. Where gamers can connect with one another, receive excellent service and enjoy a positive experience. We are proud of Game Mania’s confidence in Harmony. This joint proposition was co-created: it really is by gamers, for gamers. A wonderful partnership as far as we are concerned. We look forward to enabling gamers to enjoy Harmony’s Why Worry? experience.”
Kris Lenaerts, CEO of Game Mania: ”We always want to offer our customers the best gaming experience. That is why we searched for an insurance partner that could meet the needs of our customers. A partner that offers more than just insurance, and also coaches our store employees, for example. We are delighted to have developed a custom concept for ourselves with Harmony. A service product like Game Mania Protect offers us a good opportunity to further optimise our customer experience, which today accounts for an NPS score of no less than 68. After a successful pilot at a small number of sites, we soon decided to roll out this new service to all 54 Game Mania stores”.